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The Eastern Caribbean Central Bank (ECCB) has expressed concerned about the increase in commercial banks’ fees and charges across the Eastern Caribbean Currency Union (ECCU) and the effects on depositors.  

In a statement issued this week the ECCB has advised that while it does not have the powers to regulate commercial banks’ fees and charges, individual banks determine their fees and charges.  

It has however highlighted Article 34 of the ECCB Agreement which permits the ECCB to regulate the minimum savings rate, that is, the minimum interest rate paid on savings deposits.  

The statement notes that the issue of bank fees and charges has been discussed by the Monetary Council which is the highest decision-making body of the ECCB.  

At its 83rd meeting held on 6 November 2015, the Monetary Council approved several recommendations related to bank fees and charges.  These included:

Establishing an Office of the Om-buds-man for Financial Services to mediate on behalf of customers with complaints and address other dispute resolution matters.

Establish a Working Group to review commercial banks' fees and charges and to report its findings and recommendations to the Monetary Council. This review will include the compilation of data from the ECCU and other jurisdictions within CARICOM.

Encouraging the ECCU Bankers Association to use moral suasion to establish a defined range of fees for various products and services which would be published for public information.  

Commercial banks operating within the ECCU are encouraged to explain to their customers and the public at large, their rationale for the increases in fees and charges.  

It has also encouraged customers to remain calm, and carefully consider their banking options in order to determine what services best meet their needs at this time.
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