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Telecommunications giant FLOW continues its efforts to deal with the influx of dissatisfied customers who have been lodging their frustrations.

Speaking on the issue during Wednesday’s newsspin program, Product lead for Cable and Internet Adriana Mitchell Gideon explained that FLOW has been conducting a conversion exercise that is intended to consolidate all its products on a digital system.

But the process has been the cause of much frustration for many paying customers who are sometimes left without service for extended periods of time.

Gideon while the conversion process has been far from seamless, the situation will eventually improve.

Meanwhile Communications Specialist with Flow Terry Finisterre admits that there are several areas that are worst affected than others. But he stressed that FLOW is working to fix all customer concerns individually.

No timeline has been announced as to when the issues will be completely resolved, however Flow officials say they are dealing with customer complaints on an individual basis.

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