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Telecommunications giant Lime appears to have bowed to public pressure to its notice suggesting that a charge of $6.18 would be imposed on customers receiving paper bills, at least for the time being.

Since the announcement the move, which was supposed to have taken effect in January 2015, has been vehemently opposed by local consumers who had begun lobbying through petitions on social media and broadcasting their sentiments via the various local talk shows.

In a statement issued by the company on Thursday, Lime indicated that in response to customer feed-back, it has decided not to implement the paper bill fees, as previously advised. Geraldine Pitt, LIME CEO, Southern Cluster, said, “I’m pleased to announce that we will continue free paper bills beyond January 1, for those who prefer this traditional method.”
The CEO added that “LIME is a customer-focused company that listens to feedback and although a number of people are in favour of online e-Bill payment, some customers still prefer their paper bill by post and so we will aim to satisfy the request of both groups.”
She says, receiving bills by email is a growing industry trend that the company hopes to adopt with greater broadband penetration in the future.
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